General Ordering InformationCall: (248) 948-9944 to Order!Production Time: 5-15 working days; time starts when credit and artwork are approved. Rush Orders: Rush orders are available with prior factory approval. 4 Hour, 1 Day and 3-Day Service available. Additional charges may apply. Orders/Changes: All orders and changes must be confirmed in writing. Factory will not accept responsibility for errors on verbal orders/changes. Any changes to order must be 48 hours prior to shipping, and confirmed in writing. Prices subject to change without notice. Artwork: Please provide black and white camera-ready artwork to avoid art change. No halftones. Artwork which is not camera-ready will require art time and will be billed at $45.00 per hour. PMS Color Match: For PMS color matches other than standard colors add $35.00 per color. Fulfillment: For individual shipments (1 per location) with supplied labels on disk add $.50 each. Labels typed for individual shipment add $1.50 each. Actual shipping cost will be billed separately. Shipping & Handling: FOB Southfield, MI Drop shipments: Orders shipped to more than one location, $10.00 for each additional location. Split Shipments: For an order split into different times for shipments add $10.00 for each shipment. Foreign Shipments: Add $25.00 per location. Claims: Must be made no later than 7 days after receipt of order. Returns: No merchandise may be returned without factory return authorization number and all boxes must be marked with return authorization number. In original boxes with original packing. Cancellation: Billed for all work performed to point of cancellation plus $20.00 Damage Claims: All damaged merchandise must be reported to us within 48 hours of receipt. All original packing and boxes must be kept for inspection. Trademark Notice: Factory assumes no responsibility for determining who does or does not hold title to a trademark. The artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type of quality of imprinted products available. They are not intended to represent, that the products are either endorsed by owners of the artwork, designs or trademark. NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS.How Do We Ship? FedEx Ground is our preferred method. We also offer FedEx Express. We utilize UPS as an alternative, and can Direct-bill shipping charges to your account as a courtesy. Truck Shipments: If your shipment is in excess of 400 pounds or is unusually large, We contract with reputable freight lines. International Shipping: We prefer FedEx for international single-Piece shipments. We prefer a customer FedEx account number to make the customs process easier. For larger shipments, we utilize an experienced freight forwarder. Do we offer discounts to anyone? Yes our discounts are based on quantity and volume. Please ask a customer service representative how to qualify. Hours of Operation: Monday- Thursday 8:30-5:00 EST Friday- 8:00-4:00 EST For visitors to or showroom, we encourage you to come in one hour before closing. We Welcome the Following Cards:
Engraving: All letters are deep cut and black filled excluding silverplate and pewter, engraving.
Custom Logos Engraving: Please call for specific pricing. Black & White camera-ready artwork must be provided. If submitted artwork is not suitable for reproduction, art changes may be added. First time set up charges may apply. CRYSTAL ETCHING All prices include one sided etch. Additional surface etching charges may apply. |
